RackShack

RackShack - the skank of dedicated hosting.

Thievery

Take a peek at the RackShack TOS, and the very first thing stated, in bold, red font nonetheless, is:

*All Payments To EV1Servers (Everyones Internet) Are Non-Refundable*

Understandable, right? I mean, if they don't want to guarantee good servive, they don't have to.

But this no-refund policy goes beyond that. The no-refund policy applies to overbilling, and to services ordered but never delivered. You can pay for a new server, and even after they fail to put the server online, they will keep your money.

Terminate your account with RackShack and they might just decide to continue to bill your credit card. Even after they have been told repeatedly to terminate billing, they have chose to continue billing terminated accounts.

They may lose your hard drive; they may block the very IP's which they assigned to you; they may block your home IP and deny you access to the server which you're paying for; they may accidentally take your server offline and be unable to find it for weeks - in each of these cases, RachShack has (and will continue to) refuse to refund the ill-gotten gains.

Incompetence

A source inside RackShack claims that RackShack support staff is uneducated, as well as underpaid and incompetent. Add to this the fact that screw-ups are intentionally ignored, and you have the very worst dedicated host on the Internet today.

Lies and Thievery

I once had a box...

Robert Marsh

The bottom line is, a company will reflect the personality of the man in charge. When one customer expressed disappointment with my customer service, I refunded the hosting fees in full, offered lifetime free hosting, and apologized profusely for my staff's lack respose to her support questions.

That has nothing to do with the company. It has nothing to do with PR. It has to do with integrity, honesty, and self-respect.

Robert Marsh, on the other hand, throws honor and integrity to the wind. He'd rather be known as a scam artist and scum, than retain his honor. He'd rather keep your money, than provide quality support.

With Robert Marsh, the bottom line really is the bottom line. If that means overbilling, then that's A-okay for him. If that means overbilling a customer whose hard drive they have lost, that's okay too. If it means billing a customer several months after the account was terminated, that's okay with Robert.

In short, Robert has no sense of ethics - his underpaid and under-educated staff will lose your hard drive, reclaim your hard drive, deleting millions of files of hundreds of websites, and he'll still be billing your credit card 6 months down the road.

The only thing that will stop Robert Marsh, in my opinion, is jailtime. And that's exactly where he belongs - in jail.